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01 Aug 2024
ACORN INDUSTRIAL SERVICES LTD

Distillery Saved From Coupling Failure Catastrophe

WHEN A DISTILLERY FACED A critical coupling failure that threatened to halt production on a busy Saturday afternoon, ACORN's Regional Sales Manager, Phil Mclaughlin, sprang into action to rescue it from a potentially sobering situation. With their premium line at risk, the customer faced a potential £30,000 in lost revenue.

Recognising the situation's urgency, Phil knew he couldn't waste any time; he immediately identified the part and swiftly procured the vital KTR Rotex coupling element needed to restore the distillery's operations. Despite the challenges of a weekend schedule, Phil ensured that the part was dispatched promptly to minimise downtime for the distillery. Thanks to ACORN's coupling stock holding, the crucial element reached the distillery by 7:30 pm the same day.

By acting quickly, Phil and ACORN averted what could have been a significant financial setback, saving the customer over £5,000 in lost revenue.

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